Business ProfileforTaradel, LLC

I paid Taradel which is a company for direct mailing and marketing for my business. Everytime I call them, they tell me the flyers were sent out. I order over ***** flyers to be sent out to a specific zip code. I have not received one phone call regarding the flyers. I then reached out to the Company for tracking numbers. They provided me with two different tracking numbers. I then check the tracking update, one shows delivered to distribution post office and the other tracking shows not being delivered. I then contacted the **** toll free number. The Agent I spoke with told me the exact same thing the tracking shows online.; so I asked her for the address of where package were shipped and the phone number to that **** location. Since it was a Saturday, I waited for the following business day to contact the location because I tried but did not get an answer. When I called that location, I provided the woman who answered the phone with both tracking numbers and she told me both tracking number I provided does not show it was scanned into that location. Now I do not know what to do. I cannot put a claim in with the **** because the company did not purchase the insurance and the Company state they are not liable if **** did not properly handle the delivery. At this time, I cannot file a claim with **** and Taradel has denied my refund of $1,691.50. I did try to submit a claim on one of the packages but did not hear anything back. But when I tried to do it again, the system state the Shipper did not purchase insurance. So maybe that claim I tried submitting before did not go through. I need to know what to do. This is a lot of money spent. When I tried contacting the *********** today, a woman by the name of ********* was confuse when she tried pulling up the tracking number. She state something same weird with the first tracking number I provided and I was upset. Then she said well I cannot help you so call the toll free number for help and she hung up the phone.