CRM Integration Strategies for Small LLCs: Streamlining Operations and Boosting Efficiency
To maintain a competitive edge in the current business landscape, it’s crucial for small LLCs to leverage CRM…
CRM
Integration Strategies: Enhancing Business Workflows with Contract Management Software
Contracts form the backbone of any business relationship, from vendors to clients and even internal agreements. In fact,…
Comprehensive Guide to Field Service Software
Field service software is a hot area right now and getting hotter as companies recognize the importance of…
CRM Evaluations Not Thorough Enough?
CRM sales hit $23.2 billion in 2014, an increase of 13.3 percent from 2013, according to Gartner. The…
Nucleus Research: Social, Mobile CRM Boost Sales Productivity
There is little question that companies are beginning to see social and mobile features as increasingly integral additions…
Salesforce Mortgage Solutions: Revolutionizing Lending Practices
The mortgage lending industry is undergoing rapid transformation owing to the advent of technology, fintech companies, and changing…
The State Of eCRM, Part I
For my first two columns, I thought I’d hit some of the key trends in the eCRM field…
The Rise and Fall of CRM, Part 1
The CRM fad is now officially dead. May it rest in peace. Contrary to the writings of some…
CEOs Weigh Web 2.0 CRM Benefits, Risks
The U.S. is among the countries least inclined to embrace Web 2.0 applications such as social media and…
Top Enterprise Apps for 2021
In today’s fast-paced world, organizations need powerful tools to help them achieve their goals. Organizations have to handle…
SugarCRM Acquires Lotus Notes CRM Firm, Snuggles Up to IBM
SugarCRM today strengthened its ties with IBM (NYSE: IBM), acquiring Lotus Notes CRM product iExtensions CRM from iEnterprises…
CRM Adoption to Reach $24 Billion in 2014: Gartner
Customer relationship management (CRM) software revenue is forecast to reach $23.9 billion in 2014, with cloud revenue accounting…
BPM and CRM Better Together: Page 2
Forrest Burnson, a CRM specialist at Software Advice, noted that the best time for CRM and BPM integration may…
SumAll Raises $6M for Small Biz Analytics on the Cloud
New York City-based SumAll has raised $6 million to grow its cloud-based data analytics platform. The round of funding was…
Salesforce.com CRM Spring 11 Release Reviewed: Page 2
Boost Salesforce Functionality with Chatter and Jigsaw The one feature that has set Salesforce apart from its competitors…
A Dozen Ways to Improve Your Social CRM
Just because you have a customer relationship management (CRM) system, a Facebook page and a Twitter account doesn’t…
ERP Buyer’s Guide for Small Businesses
ERP systems were once used almost exclusively by large companies. In recent years, though, an increasing number of…
Social CRM Changes the Definition of Customer Relationship Management
Customer relationship management (CRM) Guru Paul Greenberg said in a recent webinar that traditional CRM is a philosophy…
Slack Usage On the Rise
Collaboration vendor tool vendor Slack had a busy month in March, with strong user momentum and a new…
Salesforce Seeks Customer Truth with New CRM Identity
At Salesforce’s annual Dreamforce customer event on Nov. 19, the company made multiple announcements, though perhaps the most…
Ghost 3.0 Advances Headless Open Source Content Management System
The open source Ghost content management hit a major milestone on Oct. 22, with its 3.0 release. There…
WordPress Parent Automattic Raises $300M from Salesforce Ventures
Automattic, the company behind the open source WordPress content management (CMS) announced on Sept. 19 that it has…
Slack Goes Dark, Shared Channels Set to GA
Among the most widely used tools on enterprise desktops in 2019 is Slack. To the uninitiated, Slack is…
Salesforce Continues to Advance Customer 360 Effort to Enable the Fourth Industrial Revolution
Salesforce isn’t slowing down, but rather is accelerating its’ growth strategy as the Fourth Industrial Revolution move forward.…
MindTickle Advances Sales Enablement Efforts with New Funding
CRM software isn’t the only class of enterprise software that is used to help salespeople, there is also…
Salesforce Embraces Blockchain to Extend Customer360 Vision
Salesforce is built on the foundation of the company’s Customer Relationship Management (CRM) Software-as-a-Service (SaaS) platform and it…
What’s Beyond CRM? Altify Says It’s Customer Revenue Optimization
Customer Relationship Management (CRM) is a well understood and defined category of software that aims to help organizations…
Why CRM is Strategic: The Salesforce View
Salesforce continues to grow as its customers find value in the Software-as-a-Service (SaaS) vendor’s platforms. Salesforce reported its…
Salesforce Announces New Products and Extended Partnerships at Dreamforce 2018
Trust, innovation and AI, equality and sustainability, personal empowerment and mindfulness — those are the key themes that…
Salesforce Continues Push to Enable the Fourth Industrial Revolution
Salesforce CEO Marc Benioff is on a mission. The mission is not just to grow his own company,…
Salesforce Essentials Brings CRM to Small Businesses
Customer relationship management (CRM) software has long been used by large organizations to help improve customer satisfaction and…
Salesforce Grows Beyond $10B in Revenue as CEO Proclaims the Fourth Industrial Revolution
The fourth industrial revolution has begun, according to Salesforce CEO Marc Benioff, and it’s his company that is…
How SAP Plans to Grow in 2018
SAP has aggressive plans for the future, which will see more workloads moving to the cloud and increased…
Salesforce Aims to Enable the Fourth Industrial Revolution
Salesforce has made a name for itself by helping its customers succeed with multiple applications delivered as a…
How Salesforce Made $10B and Why It’s Now Aiming for $20B
Salesforce is one of the most successful companies in the history of Customer Relationship Management (CRM) technology and…
Salesforce Grows CRM Business with AI Smarts
Salesforce announced its first quarter fiscal 2018 financial results on May 18, once again showing strong gains across…
Nimble Set to Accelerate CRM Efforts with $9M Series A
Though Salesforce has been very successful in the CRM market, it’s certainly not the only successful CRM vendor.…
Salesforce Brings in $8.39B in Fiscal 2017
Salesforce reported its fourth quarter and full 2017 fiscal year financial results on Feb. 28, showing continued growth…
8 CRM Trends and Predictions
What’s going on in CRM? What are the big trends that appeared in 2016 and what can we…
AppsFlyer Flies High with $56M Funding Round
When it comes to making sure that marketing and app efforts are actually working, it’s important to have…
2017 Kicks Off With Customer Experience Vendors Raising New Funds
The new year has just started, but vendors are already busy raising new money to help them grow.…
Is AI the Next CRM Battleground?
Artificial Intelligence (AI) is getting a lot of attention of late. Salesforce unleashed a torrent of hype about…
Salesforce Aims for $10B in Fiscal 2018
Software as a Service (SaaS) pioneer Salesforce is moving into new revenue territory as the company continues to…
Startup Spotlight: Nylas’ Platform for Email Apps
Nylas was born out of the belief that email pretty much stinks. Email, like other technologies, must continue…
JIRA Service Desk Broadens Customer Support Horizons
Customer support can be a weak link of traditional CRM software, which often focuses more on sales than…
DevOps Gives CRM a Boost for Service Organization
By Neil Parkin, 82nd Airborne Division Association DevOps, a closer relationship between development and operations functions based on…
Oracle Updates Apps for Next Gen Cloud
Oracle is aiming to grow its applications business in the cloud, with announcements — lots of them —…
On Way to Omni-Channel, Retailers Try Beacons and More
Bringing diverse e-commerce and brick-and-mortar businesses under a single umbrella as an omni-channel enterprise is a complicated exercise,…
Sales Enablement Software Buying Guide
We have explained what sales enablement software is, why it is becoming popular and how it can benefit…