Airline and Airport Customer Reviews

✅ TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Jetblue Airways1607 Reviews

    Not Verified | I recently experienced offensive behavior from the JetBlue staff at Heathrow Airport, which caused me to have an anxiety attack in front of the entire airport. Additionally, we were flagged for further travel that day, making the… Read more
  • 9/10

    Qatar Airways2422 Reviews

    ✅ Trip Verified | A solid flight with all expectations met. The Plaza Premium lounge in Jakarta is awful but as soon as you board you know you’re on Qatar. Excellent food, entertainment, and drinks. The seats are very comfortable… Read more
  • 1/10

    Hawaiian Airlines547 Reviews

    Not Verified | Be careful with their bait and switch credit card offers. Was given an in-flight promo code to receive 70,000 points after spending only one $1 within first 90 days. Applied for the card on their website, never… Read more
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Latest Seat Reviews

  • 1/10

    Gulf Air6 Reviews

    ✅ Trip Verified | Seat was ok, can't say comfortable really. Unfortunately the inflight entertainment system wasn't working for me and my family ( 4 seats) we weren't given any alternative seats and when I got back to the gf… Read more
  • 1/10

    Air India20 Reviews

    ✅ Trip Verified | 2 seats were allocated to me & my wife in the new A350 where both seats were not reclining. The ground staff was unaware & did nothing to sort the issue. Similarly on my flight from… Read more
  • 4/10

    Jet2.com13 Reviews

    Not Verified | Completely horrible seats. We booked and paid a fairly significant premium for allegedly extra seats in row 1DEF. A disgusting rip off by Jet2. These seats are appalling. If they provide extra legroom, it is a tiny… Read more
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Latest Lounge Reviews

  • 5/10

    Japan Airlines37 Reviews

    ✅ Trip Verified | Very crowded, with no simple breakfast offerings, (at 8 am), as Curry Rice or Pasta are not really my thing at that time of day. No knives to butter the croissant, but butter knives produced after… Read more
  • 5/10

    Air France85 Reviews

    ✅ Trip Verified | Terminal G is mostly used by Air France for short haul regional flights. The terminal itself is not really big and practical if you connect on two regional Air France flights, as long the flight arrive/depart… Read more
  • 8/10

    Aer Lingus37 Reviews

    ✅ Trip Verified | This is a new lounge for Aer Lingus as on previous occasions they would use the lounge of a partner airline. The lounge is not overly large but more than enough space for passengers embarking on… Read more
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Latest Airport Reviews

  • 2/10

    Bordeaux Airport181 Reviews

    Not Verified | After completing security we purchased food at the cafe only to find that there were only 6 comfortable chairs and these were dirty torn and old: They need to be thrown in a skip. There are 2… Read more
  • 1/10

    Faro Airport220 Reviews

    ✅ Trip Verified | Clueless staff. Rude as hell. My bag was damaged coming from Exeter to Faro. I headed to the Ryanair baggage desk (after being told 3 different locations) and the woman was quick and helpful to fill… Read more
  • 2/10

    Edinburgh Airport553 Reviews

    ✅ Trip Verified | Had to wait 40 minutes on the plane waiting for a bus to collect us. The first bus was full then waited for a second bus. Which was full and had to wait for some controllers… Read more
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THE WORLDS 5-STAR AIRLINES

The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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