Beshoff Motorcars Mercedes-Benz Dealer

Update to my previous post on March 15th:

My new car (CLA250) was delivered to my office yesterday afternoon. I had not laid eyes on it before yesterday and it is a BEAUTY (they got it from another dealer)! They delivered my car to my office, on time, with absolutely no disruption to my office operation. The car was immaculate, paper floor mats protected the new floor mats, the windows were clean, the wheels and tires were polished, the upholstery and dash were spotless (no dust in the nooks and crannies of the dash like is often seen with dealers that don't pay close attention to their work).

I am ecstatic with my car. Beshoff has done exactly as it said it would do. I could not be happier.

Thank you Johan DeQuant, Rick Pham and Shaun Van Dick for your exemplary service and follow through.

My husband and I recently purchased our new mercedes at Beshoff Motors. In the Bay Area, there are a surplus of options on where to purchase a new vehicle. What attracted us to Beshoff was the warm, friendly, and professional customer service we recevied from the beginning to the end of the deal.

As you all know purchasing a car is a LONG drawn out process. But, working with Thomas Vo (Internet Sales Manager) was such an enjoyable experience. He entertained all of our questions and concerns with open ears and was able to answer all of our questions clearly and without hesitation. He is a very knowledgable Mercedes guru. I highly recommend making your appointment online to work with him on your next purchase or lease.

After we made the decision on what car etc, Thomas introduced to the General Manager/ Partner- Mike DiGulio. He was so graciuos and welcoming. we truly enjoyed our time speaking with Mike.

The last leg of the journey was getting to work with the incredible finance team. When I say everyone in this dept. is amazing, I mean EVERYONE! When you think of working through the countless pages to purchase or lease a vehicle, you think of running for the hills. But, not with Beshoff's team! Gabe (Sales Mgr), Yad (Sales Director) and Gabriel handled everything with such finesse, clear communication, and friendly service- even our 12 month old was entertained. The entire process of signing the documents went so smoothly and was enjoyed by great conversation.

Bottom line- if you are in the market for a new car- do your reserch online and make an appointment at their website so you can work with Thomas. Our entire experience was a truly enjoyable experience. We highly recommended Beshoff and their dedicated team!

This review is for my salesman Johnny Ngo.

Honestly I wasn't even the market for a car yet, my lease wasn't up until November so I was in no rush to get into a new car. However, it never hurts to window shop right? My friend referred me to Johnny since he knew I'd be in the market for a new car in the near future. I shot Johnny a text to see if he could get me a ball park price on my next car. I've been eyeing the cls550 with the designo red interior. I know it's pricey, prob out of my range, and most likely had to be custom ordered. But like I said before, it never hurts to ask!

Johnny texted back right away and was very straight to the point. He put his best deal out on the table without me even having to haggle. I really appreciate that in a salesperson, thank you for not wasting my time!

I let him know exactly what I wanted in my car, the price I was willing to pay and that I was not willing to settle for anything less.
He completely understood. More kudos to you for not trying to bait and switch.

Not only did he locate my red interior, he found it in matte white! (Another rare color) it was sitting at a dealership in Oregon and they were willing to pay to have it transported to my house. NICE! Also pick up my lease at the same time. EVEN BETTER!

The price Johnny gave me was TOO good to pass up, so I bit the bullet and had the docs overnighted to me to be signed.

In 5 days, my car was sitting pretty in my garage. I'm an ecstatic costumer.

BTW this entire transaction was done via text, email and phone. I live in Southern California so had no time to come to the dealership. I've never even met the guy but I'm willing to refer him to everyone I know! Doesn't matter if you live in NorCal or not! Johnny will work with you!

I am writing this disappointing review for the Internet Sales Team @ Beshoff.
I requested a Internet quote for a CPO Mercedes via the website. I got a auto-responder email but no one really followed up about the car.

I still went to the dealership to find out that the car was sold the night before. Sadly, I started shopping for a different one, and test-drove and like another CPO car. The Internet Sales Rep was not available, so the other salesperson who showed me the car asked me to get in touch with her.

For the next 3-4 days, I made several calls and sent out several emails to the Internet Sales Manager lady but to no response. Finally, I called the salesperson who had shown me the car (I appreciate him, as he helped me out even on his day off to point me to the right people). Finally I was able to get to the Internet Sales Manager lady on the phone, and she tells me the car was sold a day before.

When I told her I have been trying to get hold of her for a while now, I was simply told "I was out of office"

Now here are my questions for Beshoff Motors:

Why would I as a customer, be willing to buy a Mercedes from you guys?
If you say customer service, would you expect me, if my car breaks down and I try to look for service, the person incharge of it comes back to me after a week saying, 'I was out of office"
Totally irresponsible I would say
There is this out of office reply that can be sent out, so I could contact someone else. Or else someone can be nominated as a backup person.
If you say Internet Sales, then this person needs to be on top of this thing, as there will be a lot of requests coming on the internet as technology advances.

And again, it is never about the car, because a Mercedes speaks for itself, but the service that you would provide would make you guys different.

Needless to say, I bought me a new Mercedes from another Mercedes dealership, and sometimes feel glad that I encountered this experience.

Feel free to reach out to me if you would need a more detailed information than my write-up above.

Came in earlier today to get an oil change but I didn't have an appt. The lady who greeted me wasn't the friendliest about me not having an appt but the other guys were nice. Gerardo helped me out and they were able to squeeze me in. He told me a turn around time of 1.5 hours and I decided to wait there.
My car was ready in about 1:15 hours and washed and ready. To speed up the process, I paid while my car was being cleaned. Gerardo was super nice and kept me up to date. He even let me use a $10 accessory birthday certificate towards the oil change!

Dear Johnny,

Having a family who enjoys new cars, I know far well the "whole tiresome procedure" of purchasing a brand new car.

Johnny definitely mitigated the whole ordeal! Beshoff was our first stop, but as a smart shopper, we had to also check out the other dealerships in the Bay Area.

After looking at 2 other dealerships, we decided Beshoff was the dealership to make the transaction. We agreed on their business model, professionalism, and most importantly pricing.

After two weeks of negotiating via email, telephone, and in-person, we finally received our beautiful car =D!

If you want the best price in the Bay Area and great customer service, MAKE SURE YOU CONTACT JOHNNY NGO to purchase your next new benz!

Hopefully, we'll return soon!

Thank Johnny for everything!!!

Two weeks ago my dad and I went to Beshoff Motors looking for a 2013 C250 and was accompanied by Mike LeGear. Mike was great to work with knowledgable, easy to talk to and was very real unlike many other car salesmen! He went above and beyond by filling my brand new car with gas and adding on the PERFECT heart shaped Mercedes key chain to my new set of keys! Other than Mike being a pleasure to work with I felt like everyone that I ran into at Beshoff Motors made my day extra special and rewarding.

Yad Singh the finance director is another gem at Beshoff Motors. He made the dreaded paperwork part of getting a new car as fast as possible getting me out and into my new car as fast as possible!

On a side note, I also only have great things to say about the service I got from Mike Widergren in the service center as well! He was so great to follow up with a call everyday that my car was there and made me feel like family. He completely understood my needs and listened greatly.

All of the above has proven to be the reason why I gave Beshoff Motors 5 stars!!

Beshoff Motors is a dealership I will be going back to to purchase my next Mercedes, even if by then I am no longer in Northern California =)

I have a 2014 Mercedes C300 that I leased from Beshoff Motors.

I've had a couple of experiences worthy of mentioning on Yelp.

1. This one's for Jearond Abad who's Sales Specialist at this dealership.
- Jearond was extremely friendly and at the same time, very professional. He kept my key concerns / wants as his top priorities and got me a really good deal.
- After I leased my car, he was always available via phone and was more than glad to help me with things even outside his domain at the dealership.
- Thanks to the wonderful support I got from him, we are almost friends now and I highly recommend his services to anyone who wishes to buy/lease a car from Beshoff.

2. The other person I would like to recognize is Michael Widergren (Service department).
- Mike was extremely efficient, helpful and his attitude towards work seemed extremely customer-centric (which is extremely important to customers in the consumer market).
- He gave me excellent service on multiple occasions and "got the work done" in a jiffy.
- His detailed explanation (and knowledge) of the servicing procedure & Mercedes vehicles is a huge pro.
- I highly recommend using his services Vs. your local car shop (I just found out today that it's also cheaper).

In all due fairness, I would highly recommend both of these guys (and thanks to them, Beshoff) to anyone interested in getting a Merc. The car (btw) is amazing; it's my second year and it lives up to its "German Engineering" stereotype.

I originally purchased my Mercedes at SF Benz, but since they refuse to do a simple repair that their CPO service people missed, Beshoff was more than happy to take care of it. The experience at two dealerships was like night and day. The customer service at Beshoff was so great and courteous, and that is mainly due to the professional and great customer service by Julie Passon, a service adviser.

They arranged for the Shuttle to take me to work and pick me up as soon as the car was ready. She followed up with the Mercedes corporate to take care of my original issue that SF Benz refused to deal with and I won't get in to how insulting, unprofessional SF Benz sales and management were after my purchase.

I own many cars and I like to take my car to people who are fair, intelligent and courteous. That was my experience at Beshoff and they can thank Julie for that.

Re: Buying S63-coupe AMG at Beshoff San Jose, CA.

Extremely disappointed and humiliated when trying to buy cash for a S63-coupe matte color with a MSRP of $198,175. Sales manager, Rick Pham stated that i need to show him a bank statement for the last three months with average balance of $250,000 on the account. Eventhough I'd pay with a Well Fargo bank cashier check and that's not good enough because he stated cashier check can be cancelled. Then I would like to place $50,000 deposit to hold the car for a few days, he simply said the car is only for first come first serve customer. I simply dumbfounded with his statement, and when I asked him to provide his company policy about showing a bank statement requirement in order to buy a S-coupe AMG, he simply walked away and asked me to leave the dealer.

Never in my life dealing with a car dealership ever encountered this type of experience and just realized the difficulty to spend $200k plus in one afternoon.