A Connected Culture
How can you wow hotel guests and empower teams, all while cultivating a deeply connected culture? From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays.
Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions such as HotSOS® to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.
With Amadeus Service Optimization, you can:
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Unlock the secrets to thriving in hotel operations
Explore our Extraordinary Leaders series, offering insights and expertise from successful hospitality leaders on topics such as labor, sustainability, leadership development, and tech transformation.
Improving Staff-Facing Technology Ranks in the Top 5 Priorities*
Human connection and collaboration are the very core of hospitality. And paired with technological innovation, hoteliers now have the power to unlock elevated service levels needed to meet modern hotel guest expectations. Amadeus Service Optimization / HotSOS Software offers a portfolio of innovative cloud-based hospitality solutions built to work across departments—from housekeeping and engineering to front of house and maintenance staff.
* Up from 10th in 2019, Hospitality Technology’s 2020 Lodging Technology Study (footnote)
New HotSOS Experience:
The Most Comprehensive Service Optimization Solution in the Market
Find out how you can now enjoy our:
- Special Recovery Offer
- Offers starting at $3 per month
- New, upgraded standards of efficiency
Simply fill out this form to receive more information on the New HotSOS Experience.
Which HotSOS software is right for you?
| HotSOS Select | HotSOS | HotSOS Housekeeping |
|---|---|---|
| Enables select service hotels to manage: | Enables all hotel properties to manage: | Enables all hotel properties to manage: |
| Automate Hotel Operations | Advanced Task Automation | Advanced Task Automation |
| Scheduled Maintenance | Scheduled Maintenance | Scheduled Maintenance |
| Reporting | Mobile Access | Housekeeping Automation |
| Inspections | Inspections | Mobile Access |
| Hotel Guest Management | Room Inspections | |
| Access to over 200+ API Integrations, including PMS | Guest Management | |
| Access to over 200+ API Integrations, including PMS |
In 2019, more than 683,000 hotel staff members around the world used Amadeus Service Optimization solutions to prevent $90 million worth of potential guest service incidents
Bring a Spirit of Connected Culture that will Truly Resonate with Both Teams and Hotel Guests.
Fast-paced environments and growing changes in consumer demands are driving an increased need for hotel service optimization. One that intelligently communicates between departments, automates operations and removes friction from manual processes. One that utilizes advanced reporting data, aiding in budget planning and accountability across your portfolio. And one that, from allocating rooms to recognizing patterns in guest behavior, can raise service levels to unprecedented heights. That is why thriving hotels around the world are investing in Amadeus Service Optimization to ensure the guest’s journey leaves a vivid imprint long after they’ve gone.
How to Elevate Guest Satisfaction with Scaled-Down Operations
Hotels around the world are evaluating how to scale-up guest satisfaction in a scaled-down world of operations and labor shortages.
Yet the reality is, as demand grows, so does the need to improve operational efficiencies.
In our new guide, Using Data to Shape Hotel Operations, you'll access:
- Key hospitality market insights and trends
- Best practices to make thoughtful, informed decisions
- Tips on how to deal with implications for labor shortages
- Steps to follow to build successful operations plan
Meet the Amadeus Service Optimization family
Discover the suite of Service Optimization solutions by Amadeus, a global leader in hospitality technology. Backed by decades of expertise from a team of experienced hospitality professionals to empower your teams with the right tools, making it easier than ever to ensure guest satisfaction while optimizing your hotel’s profitability.
HotSOS Select
Designed specifically for select service properties – can help to maximize your team’s capabilities while they ensure new standards are met.
HotSOS
HotSOS centralizes hotel guest information to keep your staff in the loop about a traveler’s needs and preferences, as well as ensuring operations can run smoothly at the click of a button.
HotSOS Housekeeping
Automate your daily housekeeping operations with cloud-native software that can easily integrate into a variety of PMS solutions.
Read our latest Service Optimization resources!
