I am local! Can I pick up my order?

Yes! Customers who are in town or local to Lewisville, TX may choose "Pickup at Lewisville TX" at the bottom of the cart, before beginning the checkout process.

Will I have to pay shipping again if items are backordered?

No! We will always cover the shipping charge on backordered items.

Do you offer faster shipping?

Yes! USPS Priority shipping starts at $9.00+ for Domestic packages, and $40.45+ for International packages. Pricing will depend on the size/weight of your package, and the destination. You may authorize us to add it in the Special Instructions during checkout, or call/email us to upgrade your order. Overnight shipping is not available at this time. The average delivery time with USPS Priority in the United States is within 3 business days, but please note that USPS does not guarantee delivery time for Priority Mail.

Do you ship to US Military addresses?

Yes! We are able to ship to APO and FPO addresses.

I'm trying to ship to a certain country. Can you ship there?

Please click the flag icon in the top right corner of our website. If your country is shown in the drop down list, we can ship there! If we normally ship to your country, but there are currently restrictions for shipping, a notice will appear at the top of the website.

Can you hold my order and ship it later?

We understand that life can get in the way. If you have an emergency (e.g. you ordered, but your card was declined and you are waiting for a new bank card), please email or call us and we will hold your order for up to one week. Otherwise, all items are first come first serve. We do not hold new orders or items for a later date.

I'm ordering a gift for a friend/family member! Can you ship to their address instead?

Yes! All you have to do is checkout with their shipping address, instead of your own. We’ll ship the order directly to them!

I'm an international customer. Do I have to pay any customs, duties or taxes?

The shipping fee only covers the shipment of the package. International customers are responsible for paying any customs, duties or VAT when the package reaches the destination country.

I'm an international customer. Can you adjust the value on the shipping label or send my order as a gift, so I don’t have to pay as much in customs/duties/taxes?

We cannot do this, as it is illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. The customs label on the package will declare the subtotal value and type of items in the package.